Orders
I still haven't received my order confirmation email. What should I do?
If you cannot find our email with your order, please check your spam folder or confirm that the email address was entered correctly.
The product I want is out of stock. What can I do?
Our stock is updated frequently. If the item you are looking for is out of stock, please contact Bee Store and we will inform you about its availability as soon as possible.
How can I find my order number?
After payment, the order number will be sent to your email.
How can I cancel my order?
Unfortunately, it is not possible to cancel the order while it is being processed. For more information, please contact Bee Store.
Need help? The Bee Store team is always ready to assist you. Contact us by phone, email, or visit us in-store. We respond quickly and help with anything you need. We are at your disposal!
Repairs
What types of devices do you repair?
We repair smartphones, tablets, desktops, and other items. For more information about your fault and the repair, please contact Bee Store through the available channels here
Send
Where do you ship to?
We ship to mainland Portugal and the islands.
What is the delivery time for my order?
Delivery times vary depending on the chosen carrier and your address. You can check all shipping times here.
What is the estimated shipping cost?
Shipping costs depend on the destination and the selected carrier. To find out the exact amount, add the products to your cart and proceed to checkout, where the price will be calculated based on your address.
How can I collect my order in your stores?
You will receive an email confirming that your order is ready for pickup at the store address. When collecting, please present the confirmation email and an identification document (Citizen Card, Passport, or Identity Card).
The order must be collected by the order holder. If this is not possible, another person can pick up the order, provided they present the email and the holder's identification document. This service is free of charge.
Learn more here about the location of our stores.
Need help? The Bee Store team is always ready to assist you. Contact us by phone, email, or visit us in-store. We respond quickly and help with anything you need. We are at your disposal!
Is it possible to track my order?
As soon as your order is dispatched, you will receive a tracking number from Bouexpress, via message or email, so you can track your shipment in real time.
Customer support
How can I speak to a Bee Store manager?
Via the contact number +351 961 663 797 (Call to national mobile network) or via email at online@beestore.pt
Exchanges and returns
What is the procedure for exchanging or returning an order?
For more information, please see our return and refund policy.
Payment methods
What payment methods are available?
We accept the following payment methods: MB WAY, Multibanco, Credit Card (VISA and Mastercard), Floa, and PayPal.
How can I pay with FLOA?
Find out more about this payment method here.